FAQs

FAQs
How to Join?
How to Top up?
How to Withdraw?
How to Transfer?

A1. UNBOXX Customers must be at least 18 years old and above and agree to abide by the terms and conditions imposed.

A2. Go to "Register" at the home page of UNBOXX website and you will be brought to the "Registration" page. Please fill in the following fields:
  • Username - Your unique identifier when logging into your account
  • Name - Please provide your name as per NRIC. It is important for payment/banking verification purpose.
  • Date of Birth - Please enter a valid date for verification.
  • Contact Number - Please provide a valid contact number for your account safety.
  • Password - Not case sensitive, must be between 8 to 10 characters and contains letters and numbers. You are responsible to keep your online password confidential.

A3. You can use our retrieval system to obtain the username to access your account contact our Customer Service Officer via live chat.To retrieve password, you can click on Forgot Password" and fill in particular details accordingly. A verification number will send to your phone number, key in the verification number and reset your password.

A4. MYR-Ringgit Malaysia

A5. Click on the "Withdraw" section and fill in the amount that you want to withdraw. Your bank account name must be the same as the name registered with UNBOXX. Upon approval, your money will be transferred to your bank account via local bank transfer within specific time. Click here for more information.

A6. UNBOXX will not disclose your personal information to any third party. Your personal details are confidential and we will ensure that there are secured all the time.

A7. There are 2 main categories of Wallets as follow:
  1. Main Wallet:
    • All deposit go in your Main wallet, which can be used to bet on games, simply withdraw or transfer to Product Wallet to fund betting transactions.
  2. Product Wallet:
    • Amount shown in Product Wallet is available for betting for the following respective gaming products:
      • Sports Book
      • Live Casino
      • Slot Games
      • 4D Lottery
Every member will be able to transfer fund from Main Wallet" to any selected "Product Wallet" or from one "Product Wallet" to another "Product Wallet".

A8. Please note: If any online game bets or any bets are found to be abnormal, the company will not accept bets

A9. We will pay up to 15,000 for jackpots in all games.
To avoid fraud, player can only withdraw money when the deposit amount reaches one time turnover

A1. Go to "Register" and fill in your personal information accordingly. Minimum deposits are required as a baseline. The smallest amount of MYR30 must initially deposit from your banking account to our Company's bank account. After the fund being deposited, go to "Deposit" section of your UNBOXX account and sumbit deposit form to us. The amount deposited will be paid out to your "Main Wallet". Transfer fund from your "Main Wallet" to selected "Product Wallet". Have fun and good luck playing your games!

A1. Login to your UNBOXX account and click on "Deposit". Follow all the steps shown, including selecting your preferred banking/payment option. Once you have completed all the steps, submit the form. Our system will verify your submission and credits to your e-wallet.

A2. The minimum amount required for each deposit transaction is MYR 30.

A3. Yes, proof of transaction must be provided to successfully complete any deposit transaction.

A1. Login to your UNBOXX account and click on "Withdraw". Follow all the steps shown, including selecting your preferred banking option. Once you have completed all the steps, submit the form our system will verify and proceed your withdraw.

A2. The minimum amount required for each withdrawal transaction is MYR 30.

A3. For withdrawal requests, we may require you to provide us with the necessary documents to verify the process. Large withdrawals may take longer to be processed. If you have any enquiries, kindly seek clarification from any of our customer support representatives.

A4. No, there is no fee or charge incurred for withdrawals.

A5. All information transmitted on UNBOXX’s servers are highly secure thanks to state of the art technology that’s coupled with the most advanced security systems and encryption software.

A6. Yes, a withdrawal can be made under such circumstances but the withdrawal amount will be based on the amount in the Main Wallet.

A7. No, all withdrawals made must be through the bank account registered in the user’s UNBOXX profile. The registered names on both the UNBOXX account and bank account must match.

A1. In order to play your desired games such as KISS918, PLAYTECH, GW99, XE88, you will have to transfer funds from your "Main Wallet" to the products wallets. Click on the game and you will link to fund transfer page, you can choose how much you want to tranfer to product wallet and proceed to the game. And if you wish to withdraw your funds. You will need to transfer the credit from your products wallet to "Main Wallet".